Customers can request a return or exchange within 7 days.

Counting from the date of receipt of the goods.

Returned items must :

• It is in the same condition as stated on the product page.
  
• No new scratches, no new damage.
  
• No modifications, alterations, or replacement of parts.
  
• All accessories were included as shipped.
  
• There is proof of purchase.
  

• The company will reassess the condition of the goods upon return.
  
• If the condition differs from the time of sale, a deduction will be made based on the actual condition.
  
• The assessment is at the discretion of the company.
  

Return Policy

• If the item is in the same condition as when it was shipped, a full refund will be issued.
• If the condition is below par, a refund will be issued based on the wood's condition assessment.

In case of product exchange.

• If the newly selected item is more expensive, the customer pays the difference.
• If the price is lower → a refund will be issued for the difference.

All shipping costs for exchanges or returns are the responsibility of the buyer, except in cases where the store sent the wrong model.

• The product has been further customized (e.g., cut, trimmed, laser-cut, bent).
• Products damaged from use.
• Products exceeding 7 days
• Products that are not in normal working condition.
• Brand new product with the seal removed.