Customers may request a return or exchange within 7 days of receiving the product.

Returned items must:

• Be in the original condition stated on the product page
• Have no additional marks or new damage
• Not have been customized, modified, or had any parts replaced
• Include all accessories provided with the shipment
• Include proof of purchase

• The company will reassess the condition of the product once it is returned
  
• If its condition differs from when it was sold, its value will be deducted based on its actual condition
  
• The assessment is at the company’s discretion
  

Product return cases

• If the product is in the same condition as when it was shipped, a full refund will be issued.
• If its condition is worse, the refund will be based on an assessment of the product’s condition.

Product exchange cases

• If the newly selected product is more expensive → the customer must pay the difference.
• If it is cheaper → the difference will be transferred back.

All shipping costs must be covered by the customer requesting an exchange or return, except when the store ships the wrong model.

• Products that have been further modified (e.g., cut, trimmed, or laser-cut)
• Products damaged through use
• Products beyond the 7-day period
• Products that are not in normal usable condition
• Brand-new products with the seal removed