Frequently asked questions

Frequently asked questions about products, ordering, and selling golf clubs

About returns

Return period

Customers can request a return or exchange within 7 days of receiving the product.

Product return or exchange policy

Returned items must:

  • Be in the original condition as described on the product page
  • Have no additional marks or new damage
  • Not have been customized, modified, or had any parts replaced
  • Include all accessories provided with the shipment
  • Include proof of purchase
Valuation
  • The company will reassess the condition of the product once it is returned
  • If its condition differs from when it was sold, its value will be reduced according to its actual condition
  • The assessment is at the company's discretion
Refund or exchange

Product return cases

  • If the item is in the same condition as when it was shipped, a full refund will be issued.
  • If its condition is worse, the refund will be based on an assessment of the clubs' condition.

Product exchange cases

  • If the newly selected item is more expensive → the customer pays the difference.
  • If it is cheaper → the difference will be refunded by bank transfer.

All shipping costs for exchanges or returns are the responsibility of the customer, except when the store ships the wrong model.

Items that cannot be exchanged or returned
  • Products that have been further modified (such as cut, altered, or laser-cut)
  • Products damaged through use
  • Products returned after the 7-day period
  • Products that are not in normal usable condition
  • Brand-new products with the seal removed

How to identify counterfeit golf clubs

How do genuine and counterfeit used golf clubs differ? You can see examples in the GOLF PARTNER USA post at the link below.